arrival context
For larger or complex Richmond Hill festivals, the City’s toolkit calls for a site map and emergency plan and, where roadway use is involved, a traffic plan and closure map. Build arrival instructions from the intersection of those documents. The traffic plan may describe approach and controlled movement; the site map locates the handoff; the emergency plan protects response requirements; and the closure map defines affected roadway space. A guest-facing note should remain short, but the transportation captain should be able to trace each instruction to the relevant drawing. Test the plan with a tabletop scenario: a scheduled executive vehicle arrives as an emergency route must be kept clear. The answer should already exist in the operating documents, with a hold point and escalation contact, rather than being improvised beside the entrance.



